Refund policy

Consumer & Business Refund Policy

Returns

REFUND SPECIFICS TO CONSUMERS ARE IN BLUE AND THOSE SPECIFIC TO BUSINESSES ARE IN GREEN

I. IF YOU ARE A BUSINESS

1.1 If you are a business customer we warrant that on delivery, any products which are goods shall:

(a)  conform with their description;

(b) be free from material defects; and

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

1.2  Subject to Clause 1.3 if:

(a)  you give us notice in writing within 3 days of receipt of the products that a product does not comply with the warranty set out in Clause 1

(b) we are given a reasonable opportunity of examining such product; and

(c) you return such product to us.

we shall, at our option, replace the product, or refund the price of the defective product in full.

1.3. We will not be liable for a product’s failure to comply with the warranty in Clause 1 if:

(a)  you make any further use of such product after giving a notice in accordance with Clause 1.2(a);

(b) the defect arises due to your or a recipient’s handling of the product beyond what would be deemed as reasonable;

(c) the defect arises as a result of wilful damage or negligence.

Except as provided in this Clause 1, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in Clause 1.

These terms shall apply to any repaired or replacement products supplied by us under Clause 1.2.

2   IF YOU ARE A CONSUMER

2.1 If you are a consumer we are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect your legal rights.

2.2  Your obligation to return rejected products. If you wish to exercise your legal rights to reject a product because it is faulty or misdescribed you must return them to us as set out in clause 3  We will pay the costs of postage if upon receipt we agree that the product was faulty or misdescribed.  We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

3. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You must inform us of your rejection of product by means of writing:

Either write to us at 173 Telfer Road, Coventry, CV6 3DJ, or email us at info@sarahjaynedesigns.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Personalised or Custom orders (if fault is yours. i.e. incorrect dimensions given)

To complete your return, we require a receipt or proof of purchase.

Please only send your purchase back to us, not to any manufacturer.
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5. Refunds
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sarahjaynedesigns.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sarahjaynedesigns.co.uk and send your item to: 173 Telfer Road Coventry GB CV63DJ.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 173 Telfer Road, Coventry, GB CV6 3DJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable, if the products are faulty or misdescribed, there was an error in pricing, in all other circumstances you must pay the costs of return.  If you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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